Return Policy for Zarak by MGC Pvt. Ltd.
Effective Date: 1/July/2024
At Zarak by MGC Pvt. Ltd. ("Zarak," "we," "us," or "our"), we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your purchase, we're here to help.
1. Damages and Issues
- Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right as quickly as possible.
2. Exceptions
- Non-Returnable Items: Certain items cannot be returned. These include:
- Custom or personalized orders
- Perishable goods (e.g., food, flowers)
- Intimate items (e.g., lingerie) for hygiene reasons
- Gift cards
- Items with Return Limitations: Some items may have specific return limitations, such as:
- Items purchased during sales or promotions may have a limited return window.
- Items must be returned in their original packaging and in the same condition in which they were received.
3. Exchanges and Refunds
- Exchanges: If you need a different size, color, or item, please return the original item and place a new order for the desired item. We will process the exchange as soon as we receive the original item.
- Refunds: Once we receive your return, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within a certain amount of days.
- Return Shipping Costs: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
4. Contact Information
- If you have any questions or concerns about our return policy, please contact us at:
- Email: info.mgckarachi@gmail.com
- Address: L-352, Sector 4, North Karachi, Karachi
By making a purchase from Zarak, you acknowledge that you have read, understood, and agree to our Return Policy.
Thank you for shopping with Zarak by MGC Pvt. Ltd.!
